jilive Privacy Policy – How We Handle Your Personal Data

When you create an account on jilive, we collect the personal details you provide during registration, including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history, which is necessary to process deposits and withdrawals in Philippine pesos. As you use the platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. Location data may be collected at the point of login to verify that you are accessing the platform from within an eligible jurisdiction in the Philippines. All information collected is limited to what is strictly necessary for the operation of your account and our compliance obligations — we do not collect data beyond what is needed.

The personal information you provide is used primarily to create and manage your jilive account, verify your identity, and process financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — these communications are essential and cannot be opted out of while your account remains active. Your gameplay and transaction data helps us detect unusual activity, prevent fraud, and ensure that our platform remains fair and secure for all Filipino players. We may use aggregated, anonymised data to analyse platform performance and improve the overall user experience, but this data cannot be traced back to any individual player. We do not use your personal data to build advertising profiles or share it with third-party marketing companies under any circumstances.

jilive does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually bound to handle your data in accordance with applicable Philippine data privacy regulations and our own strict data protection standards. In certain circumstances, we may be required by law or regulatory authority to disclose your information, such as in response to a valid court order or a request from a government agency with jurisdiction over online gaming in the Philippines. Outside of these limited scenarios, your data stays within the jilive ecosystem and is never disclosed without your explicit consent.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are typically kept for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to online gaming operators. If you request the deletion of your account, we will remove or anonymise your personal data from our active systems within a reasonable timeframe, except where retention is required by law. Technical logs and security records may be retained for a shorter period for the purpose of investigating disputes or security incidents. Once the applicable retention period has expired, your data is securely deleted or permanently anonymised so that it can no longer be linked to you as an individual.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the jilive platform is encrypted using industry-standard TLS protocols, ensuring that your login credentials and financial details are protected in transit. Our servers are hosted in secure data centres with restricted physical and digital access, and we conduct regular security audits to identify and address potential vulnerabilities. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and the relevant Philippine regulatory authority within the timeframes required by law. We also encourage you to use a strong, unique password for your jilive account and to enable any additional security features available to you, such as two-factor authentication where offered.

As a Filipino player and data subject, you have a number of rights regarding your personal information that we are committed to upholding in accordance with the Data Privacy Act of 2012 and its implementing rules. You have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, to request that we restrict how we use your data while a dispute is being resolved, and to receive your data in a portable format where technically feasible. To exercise any of these rights, you may contact our data protection team by emailing [email protected], and we will respond to your request within the timeframe required by applicable Philippine law. We will never penalise you for exercising your data rights, and all requests will be handled with care and confidentiality.